Technology

A collection of posts covering everything related to Technology.

Technology

5 Months Later and I'm Back

The last post I wrote was on Sep 28, 2022. It's been about five months since I've worked on an article or written anything personal. I've been adapting to my new Director of Product Management role at Finix. In October, I was promoted to lead our product team, increase our

Technology

What is Support Engineering?

Most SaaS companies have a team of Support Engineers, but there isn't a lot of documentation on the role. I wrote this post as an easy intro to Support Engineering.

Fintech

What is the MATCH List? How does someone get on it?

MATCH, also known as the MasterCard Alert to Control High-risk Merchants (MATCH), is an alert system for high risk merchants. Why would someone be on the MATCH list? A merchant is likely to be on the MATCH list if they had experienced or conducted fraud, illegal activities, or violated the

Fintech

5 ways chargebacks can negatively impact you

As a merchant or software company, chargebacks can negatively impact you. Below are 5 ways Chargebacks can negatively impact you. 1. MATCH List Placement Merchants with excessive chargebacks tend to find themselves on the MATCH list, essentially blacklisting them from having a relationship with acquirers, Payment Facilitators, and third-party payment

Fintech

Payment Facilitation Field Guide

This Payment Facilitation Field Guide will navigate you through Payment Facilitation. Below you'll find a curated set of posts and links. Learning about Payment Facilitation What is a Payment Facilitator?A Payment Facilitator is a service provider for merchant service prover that simplifies the merchant account enrollment process.Oscar BarillasOscar

Diversity and Inclusion Featured

Cap table diversity: What is it? Why does it matter?

Cap table diversity isn't discussed as the top way to improve diversity in tech, but it should be. It's effective and has proven results.

Technology Featured

Support Engineering | Lessons learned building a team during the pandemic

I created and scaled our Support Engineering team at Finix. This piece is a reflection of my time leading Support Engineering.

Technology

How to Receive Feedback at Work: A 5 Step Guide

Learning how to receive feedback at work is not easy for most people. It is a learned skill and can be initially uncomfortable or awkward.

Tutorials

Submitting API Requests with Python 3 - A Tutorial

In this tutorial, we will create an API request with Python 3 using the Requests package. Requests is an elegant and simple HTTP library for Python that you can install using pip.

Technology

Jira Tutorial - A Beginner's Guide

In this post, I'll be walking you through a brief Jira tutorial. Jira allows teams of all types manage work using boards, issues, and workflows

Technology

List of HTTP Response Status Codes

This is a list of the Hypertext Transfer Protocol (HTTP) response status codes. HTTP status codes are sent by a server or commonly when you call an API.

Technology

SMART Goals - What are They?

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-Bound.

Technology

Alignment, Clarity, and Expectations (ACE)

A lack of alignment, clarity, or expectations (ACE) causes most conflicts and escalations in the modern workplace.

Technology

List of Latinx in Tech Communities

This page lists Latinx in Tech Communities providing mentorship, community, and resources to those who identify as LatinX and work in Tech.

Technology

Objectives and Key Results (OKRs) - How to Use Them and Why They Matter

Objectives and Key Results (OKRs) is a company strategy for setting goals and outcomes. OKRs increase alignment, transparency, and measurable outcomes.

Technology

Best Customer Help Desk Software 2020

Help desk software is a genre of tools that allow you to track and manage customer inquiries. This is a list of the best customer help desk software of 2020.

Technology

Install Python 3 - A Beginner's Guide

In this tutorial, I'll show you how to install Python 3 on your computer. Python is a programming language that lets you work quickly and integrate systems.

Fintech

Benefits of Becoming a Payment Facilitator (PayFac)

For SaaS companies and other technology providers, there are many key benefits of becoming a Payment Facilitator.

Technology

Best Free Icon Sets for UX and UI Design [2019]

In order to have a beautiful and functional platform or website, great attention has to be taken towards icons. These are the top resources to find icons for free.

Technology

Four Essential Products for UX Design [2019]

When designing a product or website, you want to have the right tools to help you get the job done faster. These are four products that are essential in any designer's toolkits for UX and UI design.

Technology

TablePlus, a New Database Management Tool, is Awesome

Recently, I've been using TablePlus to run my queries. I've been pleasantly surprised by how easy to use TablePlus is. It's an awesome program and everyone should look into it. They offer a free version and a paid lifetime (perpetual) license.

Technology

Top Business Intelligence (BI) Vendors [Updated 2019]

This is a list of the top 20 Business Intelligence (BI) vendors in the market. This list is updated as of 2019 and includes a variety of small-large BI vendors. It's important to evaluate what use case you are looking to solve, as not all vendors will satisfy your needs.

Technology

How to choose a business intelligence tool in 6 steps

In this post, we'll explore how to choose a business intelligence (BI) tool in 6 steps.

Technology

Wild Beyond by Strange Sevens - Game Review

In this post, I'm going to do a game review of one of my favorite games I'm currently playing, Wild Beyond. Wild Beyond is a new game released by Seven Studios that is really fun to play and battle against other individuals.

Wordpress

Use Let's Encrypt to encrypt your WordPress site

Here's a quick tutorial on encrypting your WordPress site using Let's Encrypt (free).